I recently spoke with a physician who had just come out of a years-long legal slog. This physician owned his own practice and was in the habit of holding monthly staff meetings. He provided lunch at these meetings. One tragic day, he sent his receptionist out to get lunch for the meeting. She picked up Read More
For many dentists, that moment when you google yourself and find a negative review can push you right through all the stages of grief in a matter of moments: Denial – “That can’t be about me, there must be some mistake.” Anger – “Hey, I know who wrote that review. They were late, emotionally needy, Read More
